This lecture begins with introductory material on Software Agent technology. This will be followed by a prototyping framework which consists of a multi-operators network model and a number of associated real-time agents have been developed using the TINA-C stakeholders specification. By using the prototyped system which is called as BONDS (Brokering Open Network Differentiated Services), a number of case studies were conducted. E.g. The user agent negotiates with the Network Provider agent to automate/co-ordinate the process of setting up a PVC in an ATM network for providing a VoD service to the end user. Initial findings suggest that the deployment of Software Agent technology has certain advantages over conventional Client/Server Architecture in a distributed environment, however it also has a number of issues that still need to be addressed. E.g. Federation Issues, Interoperability and Security etc.