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IT service management in an uncertain economy: Resetting IT priorities in the financial services industry

Authored on: May 20, 2010

Technical Paper

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Recent economic turmoil and uncertainty are driving important changes in how financial services organizations are investing in IT, according to a global survey of CIOs and other IT investment owners conducted by IBM during December 2008 and January 2009. The results indicate that organizations are re-prioritizing IT projects in response to economic change, and that they are specifically using service management best practices to optimize IT-enabled business activities.

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